Well Pharmacy - Wymondham

Richard „Fozzy“ McLaren

Absolutely the worst pharmacy I've ever known. I have had the same prescription for around 15 years and in that time I have used different pharmacies. There is some kind of problem approximately 1 in 4 times when I go to collect my prescription. Either they don't have enough of my medication (even though my script is regular) or they don't have a pharmacist, so they're closed.
Today is a new problem though.....There was a note on the door saying "We closed because we're waiting for our locks to be changed" Bizarre, just bizarre.
Take my advice, go somewhere else.

Helen Livesey

I ordered 4 items via GP to go to Well to be dispensed and delivered, 2 items arrived after 4 days, the other 2 arrived 20 days after ordering . Annoyingly they were all dispensed on the same day so the late arriving 2 must have been hanging around somewhere, the packet looked crumpled.
I am aware that local staff are working very hard but are not being provided with a full complement of staff or any much needed support. Sadly I must move pharmacy for more reliable service.
The owners of the ‘Well’ pharmacy chain are putting peoples lives at risk, we don’t take these tablets because we like the taste!! We take them because a GP thinks we need them.

Linda Elliott - George

There are accasional times, when I can walk in and service is provided. Too many times it is haphazard or prescription items incomplete. Today was expecting two items (sent from Dr's 11 days previous) When home I found only one item in the bag. I tried every five min for two hours and phone rings unanswered!! This is not acceptable. If staff are too busy to answer the phone, they need another method of communication, message or e-mail from the web site? Seriously considering changing chemists. We usually wait until we get a phone message that medication is ready to collect. Too many new staff coming and going.

Ais Ske

One after another disappointing visit to the pharmacy Well in Wymondham. AVOID if you can.
Went to pick up prescription and luckily none was there. 3 ladies behind the cashier did not react that I was in there. I waited few minutes but 2 ladies was just chatting, so I said 'hi, I just came to pick up prescription' Elder lady took my prescription and disappeared. After waiting 10 minutes, I said 'I am sorry, how long it will take' - no reaction. Work speed-0. Then I asked again as I have my disabled child waiting in the car. Surprise, another lady came to see me quickly and found my medicine within hand reach in seconds. I did not say anything but the older lady sheepishly went to hide.
Why would you do that? Pretending that working?

Iylla Howes

Over all a disappointing experience.
I had the misfortune of dealing with a very unprofessional worker who failed to check or confirm a prescription before giving it to me at the desk. This resulted in me receiving an overdose of very strong medication. This is obviously an extremely dangerous misconduct which could have ended horribly had her customer been unstable.

When I phoned to confront the pharmacy on their detrimental mistake, I recieved no apology or acknowledgement from the worker on her really quite plain mistake - rather the worker blamed me for her own misconduct.
In the end I needed to hand the phone over to a friend as I was overwhelmed by the workers distressingly rude manner. The friend eventually informed the worker that she would report her for her negligent behaviour.

Most of the workers at this pharmacy are caring, sincere and empathetic people who are good at their jobs. This worker is simply a bad apple.
If you choose this pharmacy, just make sure you check your prescription with the workers. Because they probably won't check your prescription with you and this could result in you being given the wrong drugs - or an overdose.

Stay safe.

Wayne Rice

Quite frankly if I were you I would avoid this chemist altogether. The service is non existent. Qued twice today having given up first time around due to length of que and the fact it didn't move in 20 mins. Second time finally got in again after an excruciatingly long wait only to be told even though the prescription had come through from the doctor it was not ready as they hadn't had time to do it. They told me they were two weeks behind! I'm already without my medication for the second time in two months. I was not the only one either others were without their medication. They won't answer the phone, even my surgery say they can't get through to them. I emailed Well head office last time and they haven't even got the decency to acknowledge my email. Someone is going to be ill or suffer at this rate.
They got rid of a damm good pharmacist a couple of months ago, and up to then I couldn't fault the place. What a difference one good person makes.

Jane Miller

Popped in today with my parents (both 88), for my mum to get a prescription. The lady who served us, should go on a course to teach her how to deal with elderly customers. Impatient, abrupt and patronising! They have sworn not to visit this pharmacy again!

Mr Hoot Norfolk - UK

Getting slower week by week. Now taking up to 11 days to get my medications. Last time I had to go without a particular tablet and was unwell as a result! Don't bother trying to phone, chances are you will not get through or it will ring off the wall!